FAQ

  1. How can I track my order?


You can track your order by entering your order number on our “Track Order” page. Once your order is shipped, you will receive a tracking number via email, which you can also use to monitor delivery status directly through the shipping carrier’s website.


  1. What payment methods do you accept?


We accept major credit and debit cards including Visa, MasterCard, American Express, Discover, and PayPal. We also offer secure payment options like Apple Pay and Google Pay for a faster checkout experience.


  1. How do I know if my order has been shipped?


You will receive a shipping confirmation email with tracking details, carrier information, and an estimated delivery date once your order has been processed and shipped. This email will also include tips on how to track your clothing package.


  1. How long will it take for my order to arrive?


Orders are processed within 1-2 business days. After processing, standard shipping typically takes 5-7 business days for delivery. For remote areas, delivery may take an additional 1-2 days.


  1. Can I change or cancel my order after placing it?


Once an order is placed, it is processed quickly to ensure timely delivery. Please contact us within 24 hours of placing your order if you’d like to make changes (e.g., size, color) or cancel. Orders beyond the 24-hour window may already be in transit and cannot be modified.


  1. What if the item I want is out of stock?


If an item is out of stock, you can sign up for back-in-stock notifications on the product page. Simply enter your email, and we’ll send you an alert as soon as the item (e.g., a specific dress style or size) is restocked.


  1. How do I know if the clothes will fit me?


We provide detailed size charts for each product, including measurements for bust, waist, hips, and length (where applicable). These charts are specific to the item’s design (e.g., relaxed vs. slim fit). If you’re unsure, feel free to contact our customer support with your measurements, and we’ll help recommend the best size.


  1. Do you offer free returns?


Yes, we offer free returns for most unworn, unwashed items in their original condition within 30 days of delivery. Customized or personalized items (e.g., monogrammed pieces) are excluded unless defective. Please check our return policy for step-by-step instructions.


  1. What should I do if I received a damaged or incorrect item?


We apologize for any inconvenience caused. Please contact our customer service team immediately with your order number and clear photos of the damaged item (e.g., torn fabric, broken zippers) or incorrect product. We will arrange a free replacement, refund, or store credit—whichever you prefer—within 1-2 business days.


  1. Are your products ethically made?


Yes, we take pride in offering clothing that is made responsibly. Our suppliers follow strict ethical manufacturing processes, ensuring fair wages, safe working conditions, and sustainable sourcing of fabrics (e.g., organic cotton, recycled materials). We regularly audit our factories to uphold these standards.


  1. How can I contact customer service?


You can reach our customer service team via email at luminavenus@outlook.com, through our contact form on the website, or by messaging us on our social media channels. We aim to respond to all inquiries within 2 business days.


  1. Do you offer discounts or promotions?


Yes, we regularly offer discounts and special promotions, such as seasonal sales, first-order discounts, and exclusive deals for newsletter subscribers. Sign up for our newsletter to receive a 10% off coupon for your first order, plus early access to new collections and flash sales.